Best Online Rates Guarantee

We offer the best online rates plus you’ll never pay a booking fee!

You’ll always find that our best online rates can be booked at – and we guarantee it. If you book on our website and then find another website offering a lower rate for the same hotel, date, room type and number of guests, we’ll match that rate and take a further 10% off!


Terms & Conditions:

1. The Best Online Rate Guarantee only applies to reservations made direct with our hotel using ("our website")
2. If a rate is found on another website that is lower than the best available rate already booked on our website, we must be able to confirm that the rate is for the same date(s), room type, number of guests, and hotel prior to awarding the Best Online Rate Guarantee.
3. Our website rate and the "comparison rate" must be found and a completed claim form submitted within 24 hours of making a reservation on See below to make a claim.
4. Claims must be received at least 48 hours prior to arrival to enable us to process the claim and adjust the rate that you will be charged.
5. Once confirmed, we will contact you to confirm your new rate.
6. The guarantee does not apply if the lower rate is due to a currency conversion from a website using a currency other than New Zealand dollars and both rates must include GST to enable a fair comparison.
7. The accommodation booked must be the lowest available rate for your chosen room type; if there is a lower rate available for our hotel on our website and you do not purchase it then you do not qualify for the guarantee.
8. The lower rate found must be viewable and bookable online by the general public. Rates not available to the general public, and therefore ineligible for the Best Online Rate Guarantee, include negotiated rates such as special 'member only' rates available to members of special programs or associations; group rates; corporate rates, government rates and wholesale rates.
9. The Best Online Guarantee does not apply to Package or Promotional rates that include the room and other components such as meals and attractions, or rates found on opaque or auction sites, including sites where the name of the specific hotel is not known until the booking is made.
10. If a claim is for a reservation with multiple nights, the rates for each night will be compared individually.
11. If Ventura Inn & Suites Hamilton cannot reasonably verify the claim (in its sole discretion) then the claim may be declined.
12. Ventura Inn & Suites Hamilton reserves the right to adjust or cease the Best Online Rate Guarantee at any time without prior notice.

Why Book Direct?

We provide Secure Online Reservations​​

We offer the Best Rates Guaranteed - you won't find better online rates on any other website

Bookings are Fully Flexible with changes and cancellations possible within our normal cancellation policy

We charge NO booking fees

Book now, Pay later - you won't be charged anything until you stay

You can easily make Special Requests for your stay

Earn free nights with our Ventura Rewards Programme