Booking Terms & Conditions

Quoted Rates:
Rates quoted in your online booking are based on the selected number of occupants and length of stay and any alterations to these details may affect the nightly rate charged.

Guaranteed Reservations:
A valid credit card is required to guarantee all online bookings. We accept all major credit cards including Visa, Mastercard, American Express, Diners Club & JCB. Your card will not be charged until check-out, but is held as security for your reservation and utilised for any applicable cancellation or non-arrival charges. This card may also be used for any charges remaining unpaid on check-out.

Check-in / Check-out:
Check-in is from 2pm. Your room may be available prior to this time, however we cannot guarantee access before 2pm. Check-out is 11am. Early check-in or late check-out may be available by arrangement subject to availability and an additional charge.

Payment at check-in:
A valid credit card will be requested from the occupant of the room when checking in. Payment via third party credit cards may be arranged in advance by contacting the hotel directly. For guests without a credit card, photo ID will be requested and full cash payment of accommodation plus a bond for incidental charges will be required at check-in. Bonds vary by length of stay.

Cancellation:
Cancellations for individual bookings may be made up until 5pm on the day of arrival for no charge. After this time rooms cancelled will be charged to the value of one night's accommodation. This policy does not apply to group bookings.

By making a reservation with Ventura Inn & Suites Hamilton, you agree to the terms and conditions above and you acknowledge that the named guest will be personally liable for all accommodation and incidental costs charged to the room after check-in, for any loss or damage to the room during their stay, for any cancellation or non-arrival fees, and for any debt collection costs incurred.

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